[ { "label": "If a pick up order is still unfulfilled after 1 week, email the customer", "trigger_type": [ "order_paid" ], "object_type": "order", "app_id": "triggers", "settings": { "priority": 0, "condition_groups": [ { "conditions": [ { "field": "order.delay", "settings": { "wait": "604800", "custom_wait": "", "check_date": { "submit": "Check Date" }, "token_browser": "{{ Browse Tokens }}", "token_object_type": "order", "condition_type": "AND" }, "weight": 999 }, { "field": "order.fulfillment_status", "settings": { "operator": "none", "value": { "fulfilled": "fulfilled", "null": 0, "partial": 0, "restocked": 0 }, "condition_type": "AND" }, "weight": 999 }, { "field": "order.shipping_lines.title", "settings": { "multiple": "any", "operator": "contains", "value": "[add-shipping-method-here]", "long_value": "Alphabet", "token_object_type": "order", "condition_type": "AND" }, "weight": 999 } ], "actions": [ { "type": "email", "settings": { "token_object_type": "order", "to": "{{ order.customer.email }}", "cc": "", "bcc": "", "reply_to": "", "subject": "Order {{ order.name }} from {{ shop.name }}", "plain_text": "0", "body": "

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\"Alphabet<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n \r\n \r\n \r\n
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Your order is still awaiting pickup<\/h2>\r\n

We're open for collection on Saturdays and Sundays from 12pm til 2pm. Please bring your confirmation email when you come to collect your order.<\/p>\r\n <\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n \r\n \r\n \r\n
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If you have any questions, reply to this email or contact us at <\/span>webshop@alphabetbrewing.co.uk<\/a><\/p>\r\n <\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/td>\r\n <\/tr>\r\n <\/tbody>\r\n<\/table>", "wait": "0", "cw_timezone": "Europe\/Vilnius", "custom_wait": "", "run_once": 0 }, "weight": 999, "target_key": null } ] } ], "shared_workflow_id": 33769 }, "description": "This automation is triggered when an order is paid, it can help to notify customers when the fulfillment of their orders is delayed for more than a week." } ]